Returns & Exchanges
We want you to love your skin and your BYOMA routine, but if you are not completely satisfied, we offer a 30-day window for returns on all products purchased through our official website. Please note that for hygiene reasons, items must be in their original packaging and barely used to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to begin the process.
Prepare the Package
Securely pack your BYOMA products in their original shipping box or a similar sturdy container to prevent damage.
Affix the Label
Download and print your prepaid shipping label from the portal and attach it clearly to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing